eConsult lets patients consult with their NHS GP online by completing a quick form that is sent and reviewed by the practice. It also directs the patient to self-help, pharmacy advice and local self-referral services. To access the service please click on the image opposite.

Once your query is submitted we can respond to you via the email you provided or will contact you by telephone if necessary.

To request a routine appointment in the next 7 days:

• phone us Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS Wales App to book an appointment

You can book a telephone appointment if applicable. Please notify the receptionist that you wish to book this type of appointment and please ensure that your contact details are correct.

Visits at home are designed for the truly house bound and terminally ill. While we appreciate the difficulties this can cause, there are few circumstances in which someone is really too unwell to come to the surgery, especially so with children.

Equipment at the surgery enables us to provide a more thorough examination than at home. 

Also, we are able to see an average of 4 patients at the surgery for each home visit. Offering transport to friends or neighbours when they need to visit the doctor is a “good deed” which we might all remember.

If you do need a visit at home, please telephone before 10am. if possible

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We still continue to monitor appointments that are booked and where patients fail to attend and don’t notify us.  This is currently rising and we would greatly appreciate your help.  Please let us know if you are unable to attend as that appointment can be offered to someone else. 

To cancel your appointment:

• use your NHS Wales App
• phone us Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

• Patient touch check in screens available at reception to check-in upon arrival. 
• Please do not telephone the surgery with routine queries at busy times of day, particularly first thing in the morning.
• Don’t waste appointments for self-correcting ailments such as coughs, colds, sore throats etc. Your local pharmacist will be able to help you through the Choose Pharmacy scheme.
• Don’t waste appointments by failing to turn up after they have been booked. Please be aware that this is regularly audited and persistent offenders could be removed from our list.
• Wherever possible, please be flexible with the choice of doctor. Our GP’s will confirm that there are comparatively few occasions when a patient has to see the same doctor at all times.
• Only use the option of a request for a book on the day appointment if you feel that your problem cannot wait.
• Remember that we can never guarantee that all patients will be able to see the doctor of their choice, when they want to see them.
• Please arrive on time. If you arrive late you may be asked to wait or make another appointment.
• Please do not squeeze other family members into your appointment.
• Please do not save up a long list of problems for one appointment.

If you need urgent medical advice when the surgery is closed, telephone 111

Please have a pencil handy as you may need to make a second telephone call.  You will be able to speak to a doctor who will advise you.  If it is necessary for you to see a doctor, this will be arranged at a local treatment centre

NHS Direct Wales

In the case of urgent need when the practice is closed click on NHS Direct Wales or call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

We are a teaching practice.  This means that we will often have working with us a Registrar (a qualified Doctor who is embarking on specialist traning in General Practice).

You may be asked from time to time to allow student doctors and nurses to be involved in your care, or to have your consultations recorded on audio or audio visual tape.  This is for the sole purpose of teaching   You can say no, although we would ask you to remember that it is important for future nurses and doctors to experience all types of problems.